1. Introduction
At WinX, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a clear and simple refund and return policy to help resolve any issues.
2. Returns
We accept returns on most items within 30 days of receipt. The returned items must be unused, in original condition, and in the original packaging.
- Items must be returned within 30 days of delivery.
- Returns are accepted only if the product is in original condition and packaging.
- Shipping costs for returns are the responsibility of the customer, unless the item was defective or incorrect.
3. Refunds
Refunds will be issued once the returned item is received and inspected. Refunds will be processed to the original payment method. Please allow 7-10 business days for the refund to appear in your account after processing.
- Refunds will be issued for the price of the product, excluding shipping charges.
- Products that are damaged or used will not be eligible for a refund.
- If the product is defective or incorrect, we will cover the return shipping costs.
4. How to Return an Item
To initiate a return, please contact our customer support team at support@winx.com or call us at +1 234 567 890. You will be provided with a return authorization and instructions on how to send back the item.
5. Non-Returnable Items
Some items are non-returnable and non-refundable, including:
- Gift cards
- Personalized or custom-made products
- Downloadable software or digital products
6. Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return your original item for a refund and place a new order for the desired item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service within 7 days of receiving the product. We will arrange for a return and issue a full refund or replacement at no additional cost to you.
8. Changes to This Policy
We may update our refund and return policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly.
9. Contact Us
If you have any questions or concerns about our refund and return policy, please contact us at:
Email: support@winx.network
Phone: +91 62661-09221